Executive Boardroom

Presenting partners

The Future of Personalized Engagement

Unlock the potential of WhatsApp with Freshworks

The Future of Personalized Engagement

Customers today want the freedom to choose how they engage with a brand, and WhatsApp has emerged as the preferred channel. With 2.4 bil. users worldwide and a 98% open rate for messages, WhatsApp is one of the best avenues for CX teams to boost engagement, loyalty, and brand awareness. It can become your most powerful retention tactic, and we can help.  

WhatsApp with Freshworks helps CX teams build messaging-powered strategies with chatbots, automation, proactive notifications, and more. Freshworks can empower teams to build scalable conversational experiences for customers. 

Join us on 7th September to discover how WhatsApp with Freshworks can help your team do more – you’ll learn to leverage conversational engagement to increase CSAT scores, retain more customers, and drive repeat purchases on the world’s favorite messaging app. 

Benefits of Attending

Learn about the focused cyber intelligence providing accurate, focused information for threat hunting tools and resources

Increase value and reduce the cost by implementing industry based or company dedicated threat intelligence with SOAR and UEBA capabilities

Discuss and debate how to measure ROI across four key areas: Revenue and cost optimization, improved service delivery, efficiency gains, and rapid workforce upskilling

Agenda Highlights

Freshworks Introduction

Future of Personalized Engagement

CX goals that WhatsApp can help attain

Key considerations before adding WhatsApp to your support mix

Success stories of Freshworks customers who won with WhatsApp

Schedule plan


11:00 – 11:05

Opening & Welcome Remarks

Lara Tan, Project Manager, DigiConnect 

11:05 – 11:50

Keynote Presentation

11:50 – 11:55

Interactive Q&A

11:55 – 12:00

Closing Remarks

Lara Tan, Project Manager, DigiConnect 

Our Speakers

who is speaking?

Who will Attend?

about Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global offices to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

To join